These Terms of Service (“Terms”) govern your access to and use of the Grayfield Plumbing website, live chat, and plumbing coordination services (collectively, the “Services”). By using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. About Our Services
Grayfield Plumbing is a plumbing coordination and dispatch company based in Michigan. We connect homeowners and businesses with licensed plumbing professionals and provide centralized scheduling, dispatch, and customer communication. We do not perform plumbing work ourselves; we coordinate service between you and independent licensed plumbers in our network.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use our Services. By using the Services, you represent that you meet these requirements.
3. Communication Consent
By providing your phone number, email, or other contact information through our website or chat, you consent to receive communications from Grayfield Plumbing and our network partners related to your service request. This may include automated or manual calls, text messages (SMS/MMS), and emails for scheduling, dispatch updates, billing, and follow-up. Message and data rates may apply. You may opt out of marketing messages at any time by replying STOP or contacting support@grayfieldplumbing.shop.
4. Service Requests and Scheduling
Submitting a request through our website or chat does not guarantee service. Service availability depends on network plumber capacity, location, and the nature of the request. We will use reasonable efforts to coordinate timely appointments and emergency dispatch. All scheduling confirmations and pricing estimates are subject to confirmation by the assigned plumbing professional.
5. Fees and Payment
Pricing for plumbing work is set by the independent plumber performing the service. Grayfield Plumbing may charge coordination or dispatch fees where disclosed. You are responsible for paying the service provider directly unless otherwise arranged. We are not responsible for disputes between you and a service provider regarding pricing or workmanship.
6. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Grayfield Plumbing or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Grayfield Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid to Grayfield Plumbing for coordination services in the twelve (12) months preceding the claim.
8. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the reliability, availability, or suitability of the Services for your particular needs.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Michigan.
10. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.
11. Contact Us
If you have questions about these Terms, please contact us at support@grayfieldplumbing.shop.