Grayfield Plumbing (“we,” “us,” or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our live chat, or request plumbing coordination services.
1. Information We Collect
We may collect the following types of information:
- Contact information: Name, phone number, email address, and mailing or service address.
- Service details: Information about your plumbing issue, property location, scheduling preferences, and photos you choose to share.
- Chat and communication data: Messages sent through our live chat, emails, texts, and call records.
- Technical data: IP address, browser type, device information, and cookies or similar technologies used to improve the website experience.
2. How We Use Your Information
We use the information we collect to:
- Coordinate plumbing service requests and dispatch licensed professionals.
- Communicate with you about appointments, quotes, and service updates.
- Provide customer support through live chat, email, phone, and SMS.
- Improve our website, services, and user experience.
- Comply with legal obligations and protect our rights.
3. Sharing Your Information
We share your information only as needed to provide the Services. This includes sharing relevant details with licensed plumbing professionals in our network so they can fulfill your service request. We do not sell your personal information to third parties for marketing purposes.
We may also share information with trusted service providers who help us operate our website, send communications, or process payments, and when required by law or to protect our legal rights.
4. Cookies and Tracking
We use cookies and similar technologies to understand how visitors use our website, remember preferences, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Services, maintain business records, comply with legal obligations, and resolve disputes. Chat messages and service records are typically retained for up to two years unless a longer retention period is required by law.
7. Your Choices
You may update or request deletion of your personal information by contacting us at support@grayfieldplumbing.shop. We will respond to reasonable requests in accordance with applicable law. You may also opt out of marketing messages by replying STOP to SMS messages or using the unsubscribe link in emails.
8. Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the revised Policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@grayfieldplumbing.shop.